FAQ

How long does it take to receive my order?

We strive to ship all orders within 1-3 business days after processing of payment. After shipment, delivery typically takes 3-5 business days. Please note that delivery times may vary depending on your location. If you have any questions about the status of your order, please don't hesitate to reach out to our friendly customer service team.
How do I care for my North and Duval Jewelry?

We recommend that you store your jewelry in a dry and cool place, away from direct sunlight or water. Avoid exposing your jewelry to harsh chemicals, perfumes, and lotions as they can damage the surface of the jewelry. To clean your North and Duval jewelry, use a soft cloth and gently wipe the surface. For tougher stains or dirt, you can use a mild soap and water solution. Never soak your jewelry in water or use abrasive materials to clean it. With proper care, your North and Duval jewelry will continue to shine and dazzle for years to come.
What are the materials used in each NorthandDuval bracelet?

Each NorthandDuval bracelet is made from a combination of high-quality materials. These materials include pave, CZ rhinestones, cubic zirconia stones, copper metal over 18k gold plated, alloy, brass, silver, silver or gold plated. We are committed to using only the finest materials to ensure that our bracelets are not only beautiful but also durable and long-lasting.
Do you offer international shipping?

Currently, we only offer shipping within the United States. We apologize for any inconvenience this may cause and hope to expand our shipping options in the future. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.
Do you offer returns or exchanges?

Unfortunately, we currently do not offer returns or exchanges. However, if you have any issues with your purchase, please do not hesitate to contact us so that we can offer assistance. Our goal is to ensure that you are pleased with every purchase and we will do our best to resolve any issues that may arise. Thank you for choosing NorthandDuval as your go-to online jewelry store.
How can I contact NorthandDuval if I have any questions or concerns about my order?

At NorthandDuval, we value our customers and want to make sure you have a pleasant shopping experience. If you have any questions or concerns regarding your order, please don't hesitate to contact us. You can reach us through our chat feature on our website, email us at customersupport@northandduval.com, or call us at 1-804-250-1880. Our customer service team is available to assist you and will respond as quickly as possible. If you need immediate assistance, we recommend emailing us directly. Thank you for choosing NorthandDuval for your jewelry needs.